The Safety Team Member’s Response Disruptive
Person & De-escalation

“Blessed are the peacemakers, for they shall be called sons of God.” –Matthew 5:9 (ESV)

One task as a Safety Team Member you might be called upon to do is to restore peace. Learning how to step into a difficult and potentially dangerous situation and bring it to a peaceful resolution, will be covered in these sections. We will cover how to communicate with people in a way that maintains or elicits a peaceful response. Maintaining your composure and remaining clam can help to resolve many issues you could face and this will be discussed.

The key to bringing a disruptive situation under control is a skill known as Verbal De-escalation.

3: The Safety Team Member’s Response Disruptive Person &
De-escalation Part 1

Section 3 is a 2-part video which covers the topic of the Disruptive Person & De-escalation for Team Members. Part 1 will cover:

1. What is verbal De-Escalation. What verbal De-Escalation does.
2. Why learn verbal De-Escalation. How to use verbal De-Escalation.
3. The goals of verbal De-Escalation. Interacting with a person.
4. De-Escalation strategies that work.

You are encouraged to download the Section 3 Part 1 Notes package to follow with the video. There is also documents to reinforce De-escalation information.

Video Length: 43:28

Download-> Section 3 Part 1 Notes.

3: The Safety Team Member’s Response
Disruptive Person & De-escalation Part 2

Section 3 is a 2-part video which covers the topic of the Disruptive Person & De-escalation for Team Members. Part 2 will cover:

1. Protestors and Demonstrators.
2. Maintaining Personal Control.
3. When You Need to Escalate Commands.
4. When Faced With a Failure to Comply.
5. Options for Difficult Situations.

You are encouraged to download the Section 3 Part 2 Notes package to follow with the video.

Video Length: 19:01

Download-> Section 3 Part 2 Notes.

The Safety Team Member’s Response DisruptivePerson & De-escalation

3: The Safety Team Member’s Response Disruptive Person & De-escalation Part 1

3: The Safety Team Member’s Response Disruptive Person & De-escalation Part 2

The Safety Team Member’s Response Disruptive
Person & De-escalation

3: The Safety Team Member’s Response Disruptive Person &
De-escalation Part 1

3: The Safety Team Member’s Response
Disruptive Person & De-escalation Part 2