3: The Safety Team Member’s Response

Disruptive Person & De-escalation Part 1

Section 3 is a 2-part video which covers the topic of the Disruptive Person & De-escalation for Team Members. Part 1 will cover:

1. What is verbal De-Escalation. What verbal De-Escalation does.
2. Why learn verbal De-Escalation. How to use verbal De-Escalation.
3. The goals of verbal De-Escalation. Interacting with a person.
4. De-Escalation strategies that work.

You are encouraged to download the Section 3 Part 1 Notes package to follow with the video. There is also documents to reinforce De-escalation information.

Video Length: 43:28